Thank you for selecting the Community Cancer Center to help you with your health care needs. The Community Cancer Center offers the most comprehensive cancer-care program in Central Illinois, serving patients from around the region, state and the nation.
Requesting an Appointment
When seeking treatment from a physician at the Community Cancer Center, callers should be prepared to provide the following information, which will be used to make appropriate appointments:
- Patient name, address, phone number, date of birth and Social Security number
- Patient insurance information, including policy ID number and group number
- Date of diagnosis if the patient has been diagnosed with cancer
- Information about diagnostic tests or previous cancer treatment the patient has received
- Patient medical records for physician review before first visit
Waiting Time for Appointments
Because patients often are anxious about a cancer diagnosis, our staff will strive to arrange appointments with appropriate physicians quickly. Frequently, patients may have to wait only a few days for an appointment. However, one- to two-week waiting times are not unusual, particularly in the case of less urgent conditions. Please know that we will respond to your needs as efficiently as possible and expedite the appointment process to the best of our ability.
Release of Medical Information
In order make an appointment, we may need to see records from your physician or the physician who diagnosed cancer. In accordance with federal guidelines, you must request that your physician send these records to you or to your physician at the Community Cancer Center.
Language Assistance Program
Your First Visit
In preparation for your first visit with us, and to speed the registration process, please bring the following with you to your doctor appointment:
What to Bring With You
- Picture ID
- Insurance cards
- Referral from your primary care physician (if required by your insurance plan)
- Co-payment (if required by your insurance plan)
- List of medications and dosages
- A copy of your Advance Directive (Living Will and/or Power of Attorney for Health Care), which may be placed in your permanent record
If requested, please bring:
- X-ray (actual films or CD) and X-ray reports (i.e. MRI, PET scan, CT, bone scan, mammogram, diagnostic reports)
- Pathology report and slides
- Medical records
You are encouraged to bring a family member or friend with you to your appointment. Your companion can help you travel to the cancer center, share in listening and asking questions during your consultation, and provide you with the support you may need while trying to make decisions about your health care.
Upon arrival at the Community Cancer Center:
A volunteer will greet you at the main desk and direct you to your doctor’s office. They are also available to help you with any questions you might have about your visit.
During the visit:
- Take notes, or have a family member or close friend come with you to take notes, or ask to tape record the visit
- Ask any questions and be sure you understand the answers
- Tell your doctor how much information you want to know; some people want to know all the details while others may want a general overview
Questions to Ask Your Doctor:
- What kind of cancer do I have?
- How far along is my cancer (What stage is it?)
- What are all the possible treatments for the type of cancer I have?
- What are the advantages and disadvantages of each?
- How long will I receive treatment, how often, where, and how will it be given?
- When will you know if it is working and how?
- What will happen if this treatment doesn’t work?
- What are the benefits of these treatments?
- What are the risks?
- Are there any supplemental treatments, vitamins or nutritional aids that would help my treatments?
After your visit:
- Keep track of appointments, tests, procedures and treatments performed, including where and when they were done.
- Always go for treatments, follow-up care. If you cannot make an appointment, let your doctor know.
Questions to Ask
Insurance & Billing
Depending on the services you receive at the Community Cancer Center, you may be billed by more than one medical practice.
There are some payments that may be required from you at the time healthcare services are provided, such as insurance co-pays. If you have insurance coverage, your insurance carrier will be billed soon after services have been provided. Health insurance may help cover some of the costs related to the diagnosis and treatment of cancer. Whatever type of insurance you have, you want to get the most from your plan. You will receive the best services if you know the benefits, coverage and limits of your plan. If you have no insurance coverage, you will be responsible for payment.
Each medical practice at the Community Cancer Center has a financial specialist who is available to answer questions about health insurance coverage related to your cancer care. For additional assistance with identifying financial resources for cancer care expenses, contact the social worker at (309) 451-8500.
For questions regarding insurance and billing, please contact your physician’s office directly.